Care health

Care health measures the process, not the people and not the church. It reads the records the team already creates — who took a household, what contact was recorded, and what was marked finished — and asks whether the load in front of you fits the people carrying it. Every figure appears twice, for the last 30 days and the last 90, so you can see whether things are getting faster or slower rather than judging one number.

Time to first contact

From the moment someone takes a household to the first contact they record. The clearest measure of whether follow-up is keeping up.

Households contacted after being taken

Of the households claimed in the window, the share with any contact recorded. A note is never counted as contact.

Care marked finished

Households claimed in the window that a teammate has since marked done.

Gap between contacts

On households still on the queue, how long passes between one contact and the next.

Typical load per person

The middle of the team, counting people carrying nothing. That is what makes an uneven split visible.

An average only appears once at least five households sit behind it. Below that you see "Not enough yet" instead of a number, because a figure built on two or three households would move wildly and read as a trend when it isn't.

The stretch signals are deliberately framed as capacity, never performance: someone carrying far more than the team norm, households nobody has taken, and first contact taking longer in the last 30 days than across the quarter. "Where to add support" turns those into concrete moves — how many households could shift to teammates with room, and roughly how many more people the queue needs at the team's current pace.

Admins, Pastors and Staff can open this view. Volunteers work their own care list instead. No dollar amounts appear anywhere on the page, and the contents of private notes are never shown here.

Where to click: Pastoral care → Care health