Troubleshooting

"Redirect URI is malformed or doesn't match"

The callback URL in your Planning Center application does not match this site. Settings shows the exact callback URL with a copy button — paste it into the Planning Center application and try again.

No campus on anyone

Campus comes from the person's Planning Center record. Run a manual sync after setting campuses; if it is still empty, confirm the People permission was approved when you connected.

Attendance is empty

Attendance uses Headcounts only. If your team has not entered a headcount for the services in the window, the chart will be empty even though the sync succeeded — individual check-ins are not counted.

Numbers look stale

Check the last sync time on the connection card in Settings and click Sync now. Very recent gifts entered in Planning Center are picked up on the next sync, not instantly.

Counts don't match Planning Center

The connection card shows record counts per entity for reconciliation. Small differences are usually refunded or deleted records; if a whole entity is missing, reconnect so the current permissions are granted.

Where to click: Settings → Data connection