Engagement
Do new people get connected, who is serving, and who is in a group?
- New people, next steps
- Of the people added in this window, how many joined a group, served or gave — and how long it took.
- Not yet connected
- Active people with no group, no serving and no giving, broken down by campus.
- Serving rate
- Active attenders scheduled at least once in the window, from Planning Center Services.
- Team breakdown
- Serving counts per team, so you can see which teams carry the load.
- Groups participation
- Active people in at least one group, from Planning Center Groups.
- Volunteer churn
- People who served earlier in the window but not recently — the ones worth a phone call.
Example
Serving rate is steady at 22% but one team accounts for a third of all slots. That is a resilience problem, not a recruiting problem: recruit into the thin teams.
Where to click: Analytics → Engagement